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Frequently Asked Questions

  • Is the gym complimentary for hotel guests?
    Is the gym complimentary for hotel guests?
    Yes, guests staying at London Marriott Hotel County Hall enjoy complimentary access to The Club, offering an easy and convenient way to stay active during their visit to Central London. This includes full access to the gym, 25-metre swimming pool, and changing facilities.
  • What types of memberships do you offer? 
    What types of memberships do you offer? 
    We offer a variety of membership options, including:
     - Day passes for occasional visits.
     - Short-term memberships for 3 or 6 months.
     - Annual memberships with a 12-month commitment.
  • Can I buy a 1-day pass?
    Can I buy a 1-day pass?
    Yes, we offer a 1-day pass for £50 per day. This includes access to the gym, 25-metre swimming pool, and changing rooms. Please note that day passes are valid only between 10:00 AM and 4:00 PM.
  • Do you offer special pricing for local residents, students, OAPs, or NHS workers?
    Do you offer special pricing for local residents, students, OAPs, or NHS workers?
    Yes, we offer exclusive discounts for:
    • Local Residents (SE1)
    • Students
    • Couples
    • OAPs (60+)
    • NHS Workers
    • Corporate
    For more details, please contact our team to check eligibility.
  • What is the cancellation policy for memberships?
    What is the cancellation policy for memberships?
     - Annual Memberships: A 90-day notice period is required for cancellation, with a fee equivalent to two months' charges.
     - Short-Term Memberships: No notice period is required; however, full charges for the remaining term will apply.
  • What facilities are included in the membership?
    What facilities are included in the membership?
    Memberships include access to:
    • The gym with Technogym equipment.
    • The 25-metre swimming pool and changing rooms.
    • Complimentary towels are provided.
  • Are towels and toiletries provided?
    Are towels and toiletries provided?
    Our changing rooms are fully equipped for your comfort and convenience, including bathrobes, slippers, and fresh towels available upon request.
  • Is parking available for members?
    Is parking available for members?
    No, parking facilities are not available for members.
  • Are classes included in the membership?
    Are classes included in the membership?
    We do not offer any fitness classes as part of the membership. Our facilities include a state-of-the-art gym with premium Technogym equipment and a 25-metre heated indoor pool, but no scheduled fitness classes.
  • Do you offer personal training services?
    Do you offer personal training services?
    Yes, we offer personal training services, including:
    • 1 complimentary personal training session for new members.
    • Discounts on personal training session packages:
      • 20% off when purchasing 12 sessions.
      • 15% off when purchasing 10 sessions.
      • 10% off when purchasing 6 sessions.
  • What are the guidelines for children using the pool at The Club?
    What are the guidelines for children using the pool at The Club?
    Children under 16 must be supervised by a responsible adult at all times, as there is no lifeguard on duty. Guests aged 16-18 are allowed to swim unsupervised but cannot act as supervisors for younger swimmers.
  • What are The Club Rules?
    What are The Club Rules?
    Download here The Club Rules and the Terms & Conditions of Membership.